Privacy Policy

Our commitment to privacy

Your privacy is important to us. This policy outlines our obligations in collecting, managing and using the personal information you provide to us. It also explains our online information practices and allows you to make informed choices when using our site and our services. The information we collect and use is regulated by the Privacy Act 1988 and we comply with the Australian Privacy Principles (APP).

What information do we collect?

Through our website, we collect limited information such as your name, phone, email, suburb and basic enquiry details. Upon further consultation with our organisation, we may collect additional personal and sensitive information that could reasonably identify you, which is relevant to the legal work we may be undertaking.

This personal information is only collected when you knowingly provide it. Your personal information is primarily requested when you contact us for further information or make a confidential enquiry. It may also be requested if you register your details on our website, subscribe to a newsletter or participate in research.

Our website may also collect certain non-personally identifiable information when you visit our pages, such as the type of browser you are using, the type of operating system you are using, and the domain name of your Internet service provider.

How do we use your information?

If you visit www.fisherdore.com.au to read, browse or download information, we may use your information to better understand your needs and provide you with better services or products that we believe may be of interest to you.

We may use this information to communicate with you, such as to notify you when we make changes to our subscriber agreements, to fulfil a request by you for information, or to contact you about your matter.

We may use the information you provide to fulfil your request for our services, to respond to your enquiries about our offerings, and to offer you other services or products that we believe may be of interest to you.

Specifically, your personal information may be used:

• To deal with your queries or customer service issues promptly. We may also keep information on your communications with our lawyers and staff at Fisher Dore Lawyers.
• To keep you up-to-date with services, products, events or promotions we think would be of particular interest through a variety of channels. Any of these communications will offer an “opt-out” at any time.
• For planning, product development or research purposes.

We sometimes use the non-personally identifiable information that we collect to improve the design and content of our website and to enable us to personalise your online experience. We also may use this information in the aggregate to analyse site usage, as well as to offer you services or products. We may on occasion combine information we receive online with outside records to enhance our ability to market to you those services or products that may be of interest to you.

Disclosure of personal information

We will only send personal information about you to other organisations when:

• We have your consent to share the information
• We need to share your information in order to provide the product or service you have requested
• We are required or authorised by law to disclose the information

We may disclose personally identifiable information in response to legal process, such as a court order or a subpoena. We also may disclose such information in response to a law enforcement agency´s request.

Although we take appropriate measures to safeguard against unauthorised disclosures of information, we cannot assure you that personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this policy.

Collection of information by third-party sites

We will not provide your information to any third party without your express consent, unless it is necessary to carry out purposes as listed above.

Where necessary, we may disclose personal information to other companies or individuals who assist us in providing services or who perform functions on our behalf (such as barristers, legal advisors, medical practitioners, courts, tribunals and mediators) and anyone else to whom you authorise us to disclose it.

We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

We will take all reasonable steps to ensure that any third parties to whom your personal information is disclosed undertake to comply with the APP so as to protect the personal information disclosed to them.

Tracking and cookies

Our website uses tracking technologies (including Google Analytics and cookies) to support the user experience and make our services as convenient as possible.

Cookies are information files that are transferred from the website to your computer and stored in your web browser to retain your preferences. Cookies will not be used to identify you as an individual unless required by law, or where the website is accessed via links in an email we have sent which specifically refers to the fact that clicking on links may be tracked.

Cookies themselves do not tell us your email address or other personally identifiable information unless you choose to provide this information to us by, for example, registering on the website. However, once you choose to provide the site with personally identifiable information, this information may be linked to the data stored in the cookie.

Our commitment to data security

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Policy changes

We may make changes to this privacy policy from time to time for any reason; any changes will be published on our website.

How do you update your information?

You can access all your personally identifiable information that we collect online and maintain by calling us or sending us an email. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Questions or concerns?

Should you have other questions or concerns about privacy-related issues, please call our Office Manager on 1300 557 884 or email mail@fisherdore.com.au.